FAQ- Frequently asked question.
Answers all your mind boggling questions.
1. What are the shipping charges if I purchase below MYR50?
Shipping charges are 10% off the total amount that you have spent on our website. And would be free if you spent more than MYR50.
2. How long does it take for my merchandise to arrive at my doorstep?
Peninsular Malaysia-about 1-3 working days.
Sabah & Sarawak-about 3-4 working days.
Sabah & Sarawak-about 3-4 working days.
3. Do the customized goods take longer to be delivered?
Yes it does. This is because once we receive your orders we would directly send it to our production line. Whereas the readymade merchandises will be kept in our storage unit readily to be sold.
4. What is your return policy?
We allow return of goods within 2weeks time frame. After that is at your own liability.
5. Do you sell in bulk?
As the matter of fact we do. Visit our contact us page and contact us for further negotiation of bulk purchase.
6. How do I return a faulty good?
All you have to do is call back the delivery company to return the faulty good to us and we would exchange for a new one for you.
7. If I have placed an order on Zazzle, am I able to forward the order to here so I can save up on shipping fees?
There is no need to worry about that matter. Once Zazzle receives an order that is in our region they would automatically ask you would you like to place the orders from our company.
8. What is seasonal products?
Our seasonal products are products that cater to the special occasion in that season.
9. How often do you change your seasonal products?
We change it ever quarter.
10. Are you going to expend it to Singapore and Thailand?
At the moment not yet. However if the demand grows out of control we wold definitely consider expending it to the whole South East Asia region.
11. Do you provide gift wrapping?
We do not offer gift wrapping services. However, we may help you deliver it to the person you would like to give it to by providing us their address.
12. How do you ship your merchandises? In boxes or bags?
Yes we ship all our goods in boxes. Box sizes depends on the size of the goods.
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